Help & legal
Withdraw from contract
Cancel your purchase online: enter your order details and confirm. You receive a confirmation by email straight away.
Use this form to withdraw from (cancel) a purchase within your 14-day cancellation period. You do not need an account. Fill in your details, check the summary and press Confirm withdrawal. We record the date and time and email you a confirmation straight away.
Earrings with an opened hygiene seal cannot be returned under the right to cancel, unless they are faulty. See Returns & refunds for how returns and refunds work.