Terms & Conditions

Last updated: 9 November 2026

1. About us

This shop at celvaroni.com is operated by VELMOR TRADING LTD, trading as CELVARONI, a private limited company registered in England and Wales under company number 17567548, with its registered office at 20 Saxon Road, Peterborough, PE1 5JT, United Kingdom. Contact: support@celvaroni.com, +44 7857 761237. More details are on our Legal Information page.

These terms apply to every order placed on this website. We sell to consumers buying for personal use. Nothing in these terms affects your statutory rights.

2. How a contract is made

• Choose pieces and any size or length, add them to your bag and go to checkout. You can check and correct your bag and details at any time before you place the order.
• By pressing Place order and pay you make an offer to buy the goods, with an obligation to pay.
• We email you an order confirmation; this is an acknowledgement, not yet acceptance. The contract is formed when we email you that your order has been dispatched.
• If we cannot accept your order, for instance because of an obvious pricing error or because a piece cannot be supplied, we will tell you and refund any payment in full.
• The contract language is English. We store your order details and send them to you by email; you can also see them in your account if you create one.

3. Product descriptions and images

Pieces are made of 316L stainless steel with 18K gold plating; some have enamel. We describe each piece’s size in millimetres and weight in grams. Colours on screen can vary slightly from the real piece. Clothing, other jewellery and objects shown with a piece in photographs are not included unless the product description says so. Hair pins are sold as a set of two.

4. Prices and currency

• Prices are shown and charged in the currency of your delivery country: GBP, EUR, DKK, SEK, NOK, CHF or USD. The currency is shown next to the total in your bag and at checkout.
• VELMOR TRADING LTD is not currently registered for VAT, so no VAT is added to our prices.
• Delivery costs are shown in your bag and at checkout before you order.
• For deliveries outside the UK, import VAT, duties and carrier fees may be charged on delivery by your country. They are not included in our prices and are paid by the recipient. See Delivery & import charges.
• If a set of pieces is shown with a combined total, that total is simply the individual prices added together; there is no bundle discount unless stated.

5. Payment

The payment methods available for your order are shown at checkout. Payments are processed by the payment provider you choose over an encrypted connection; we do not see or store your full card number. Your payment is taken when you place the order. The charge appears on your statement as CELVARONI. Your bank may charge its own fee for payments in a foreign currency.

6. Delivery

We deliver to the countries listed on our delivery page, only to the address given at checkout, with tracking. Delivery times are estimates. If your order has not arrived 30 days after dispatch, or we fail to deliver within the time agreed, you may cancel and receive a full refund. Risk in the goods passes to you when they are delivered to you or someone you nominate.

7. Your right to cancel

You may cancel within 14 days of receiving the goods without giving a reason, as described on our Returns & refunds page, which also contains the model cancellation form. You can cancel online at Withdraw from contract here. Earrings are delivered in a sealed hygiene bag; once the seal is opened, earrings cannot be returned under the right to cancel, unless they are faulty. You pay the direct cost of returning goods unless they are faulty or not as described. We refund the price and the standard delivery cost within 14 days of receiving the goods back or proof of return.

8. Faulty goods and your legal rights

We must provide goods that are of satisfactory quality, fit for purpose and as described. If you are in the UK, you have rights under the Consumer Rights Act 2015, including a 30-day right to reject faulty goods. If you live in the EU, Norway or Switzerland, you also have the legal guarantee rights of your country of residence. Gold plating is a surface layer that wears gradually with normal use; gradual wear is not a fault, but plating that fails early through a manufacturing defect is.

9. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We do not exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your statutory consumer rights. We are not responsible for loss that was not foreseeable, or for business losses.

10. Promotions

We do not currently run discount codes or time-limited offers. If we run a promotion, its conditions, start and end dates will be stated with it.

11. Personal data

We use your personal data as described in our Privacy Policy.

12. Complaints and disputes

If you are unhappy, please contact us first at support@celvaroni.com; we aim to reply within two working days and to resolve complaints within 14 days. We are not obliged and do not currently agree to take part in an alternative dispute resolution scheme. The European Commission’s online dispute resolution platform closed on 20 July 2025. You can always bring a claim in the courts.

13. Law and courts

These terms are governed by the law of England and Wales. If you are a consumer, you can bring proceedings in the courts of England and Wales or of the country where you live, and you keep the protection of the mandatory consumer laws of your country of residence.

14. Changes

We may update these terms from time to time. The version in force when you place your order applies to that order.