Help & legal
Returns & refunds
Your 14-day right to cancel, the hygiene seal on earrings, how to return, refunds, and faulty items.
Your 14-day right to cancel
If you are a consumer, you can cancel your order without giving a reason within 14 days of the day you (or someone you name, other than the carrier) receive the goods. If an order arrives in several parcels, the 14 days run from the day you receive the last one.
To cancel, tell us clearly before the 14 days are up. The easiest way is our online form, Withdraw from contract here, which sends you a confirmation straight away. You can also email support@celvaroni.com or use the model form below. It is enough to send your statement before the period ends.
Earrings and the hygiene seal
For health and hygiene reasons, earrings are delivered in a sealed hygiene bag. If you open the seal, earrings can no longer be returned under the right to cancel. Earrings with the seal unbroken can be returned like any other item. This does not affect your rights if earrings are faulty or not as described.
Sending items back
- After you cancel, we email you the return address and instructions within two working days. Please do not send parcels to our registered office.
- Send the items back within 14 days of telling us you are cancelling.
- You pay the cost of returning the items unless they are faulty or not as described. We recommend a tracked service, because a parcel lost on its way back to us remains your responsibility until it arrives.
- You may handle items as you would in a shop to see what they are like. If they have been worn or damaged beyond that, we may reduce the refund to reflect the loss in value.
Refunds
We refund the price of the items and the standard delivery cost you paid, to the original payment method, without undue delay and at the latest 14 days after we receive the items back or you give us proof that you sent them, whichever is earlier. If you cancel only part of an order, we refund the delivery cost only if the whole order is returned. There is no fee for the refund.
Faulty or not as described
Your legal rights apply in addition to the right to cancel and are not affected by anything on this page.
- UK: under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. Within 30 days of delivery you can reject faulty goods for a full refund. After that, you can ask for a repair or replacement, and if that is not possible or does not fix the problem, a price reduction or refund. Up to six years after delivery you may have rights depending on the fault.
- EU, Norway and Switzerland: you have the legal guarantee rights of your country, in the EU at least two years from delivery for faults that existed at delivery.
For a faulty item, email support@celvaroni.com with your order number and a photo. We pay the return postage for faulty items.
Model cancellation form
(Complete and return this form only if you wish to withdraw from the contract.)
To: VELMOR TRADING LTD (CELVARONI), 20 Saxon Road, Peterborough, PE1 5JT, United Kingdom, support@celvaroni.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.