Help & legal
Privacy Policy
How CELVARONI (VELMOR TRADING LTD) collects and uses personal data, who we share it with, and your rights under UK and EU data protection law.
Last updated: 9 November 2026
Who we are
The controller of your personal data is VELMOR TRADING LTD (trading as CELVARONI), 20 Saxon Road, Peterborough, PE1 5JT, United Kingdom, company number 17567548. Contact: support@celvaroni.com, +44 7857 761237.
What we collect
- Order details: name, billing and delivery address, email address, optional phone number, the items you buy, and order history.
- Payment details: handled by the payment provider you choose at checkout. We receive confirmation of payment and limited details such as the card type and last four digits; we never receive your full card number.
- Account details: if you create an account, your login email and an encrypted password.
- Messages: what you send us through the contact or withdrawal forms or by email.
- Technical data: IP address (used once to suggest your delivery country and currency), browser type and server logs for security.
Why we use it and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Taking, delivering and supporting your order; handling cancellations, returns and refunds | Performance of a contract |
| Keeping accounting and tax records | Legal obligation |
| Preventing fraud and keeping the website secure | Legitimate interests |
| Answering your messages | Legitimate interests, or steps before a contract |
| Showing prices in your delivery country’s currency | Legitimate interests |
We do not send marketing emails, we do not sell your data, and we do not use advertising or analytics cookies.
Who we share it with
- Payment providers such as Stripe or PayPal, as shown at checkout, to process your payment and prevent fraud.
- Delivery carriers, who receive your name, address and contact details to deliver your parcel.
- Our website hosting and email providers, who store data on our behalf.
- Professional advisers and authorities where the law requires it.
International transfers
Some providers process data outside the UK and the European Economic Area, such as the United States. Where they do, we rely on adequacy regulations or on safeguards such as the UK International Data Transfer Addendum to the EU Standard Contractual Clauses.
How long we keep it
- Order and accounting records: six years after the end of the financial year, as UK tax law requires.
- Accounts: until you ask us to delete your account.
- Messages and withdrawal requests: up to two years after the matter is closed.
- Server logs: up to 90 days.
Your rights
Under the UK GDPR, and the EU GDPR where it applies, you can ask to access, correct, delete, restrict or transfer your data, and object to processing based on legitimate interests. Email support@celvaroni.com. We reply within one month.
You can complain to the UK Information Commissioner’s Office (ico.org.uk, 0303 123 1113) or to the data protection authority in the EU country where you live. We would appreciate the chance to deal with your concern first.
Cookies
We only use cookies and storage that the shop needs to work. See our Cookie Policy.