FAQ

Materials

What are the pieces made of?

316L stainless steel with 18K gold plating. Some pieces have sapphire-blue or ruby-red enamel set into chosen openings. Each product page lists the exact material, size in millimetres and weight in grams.

Is it solid gold?

No. It is gold-plated stainless steel: a stainless steel piece with a layer of 18K gold on the surface. Plating wears gradually with use; see our care guide to make it last.

I have a metal allergy. Can I wear it?

Stainless steel contains nickel, and we do not describe our jewellery as hypoallergenic or nickel-free. If you have a metal allergy, please check the materials before buying and stop wearing a piece if your skin reacts.

Is the enamel glass?

No. The colour is enamel set flush inside the metal outline. It is opaque and shows its colour on the piece; it is not glass and not a gemstone.

Can I wear it in water?

Please take pieces off before swimming, bathing, showering and exercise. Water, chlorine, salt and sweat wear plating faster.

Sizes

How do I find my ring size?

Our rings come in UK J, L, N, P and R. Our size guide gives EU and US equivalents and the inside measurements, and explains how to measure.

How long are the chains and bracelets?

Pendants come on a 42 cm or 50 cm chain; bracelets come in S (16.5 cm), M (18 cm) and L (19.5 cm).

Orders and payment

Which currency will I pay in?

The currency of your delivery country: GBP, EUR, DKK, SEK, NOK, CHF or USD. We suggest your country when you arrive; you can change it in the top bar. The total at checkout shows the currency code.

How can I pay?

The payment methods available for your order are shown at checkout. Payment details go directly to the payment provider over an encrypted connection; we never see or store your full card number.

Can I change or cancel my order?

Email us as soon as possible; if it has not been dispatched we can usually change it. After delivery you can cancel within 14 days using Withdraw from contract here.

Do you have a shop?

No, CELVARONI is online only.

Delivery

Where do you deliver and how much does it cost?

To the UK, the euro area, Denmark, Sweden, Norway, Switzerland and the United States, with tracking. Costs and times for each country are on our delivery page and in your bag before checkout.

Will I pay import charges?

For deliveries outside the UK, import VAT, duties and carrier fees may be charged on delivery. They are not included in our prices and are paid by the recipient.

Returns

Can I return earrings?

Yes, if the hygiene seal on the bag is unbroken. Once the seal is opened, earrings cannot be returned under the right to cancel, unless they are faulty.

How long do refunds take?

We refund within 14 days of receiving the items back, or proof that you sent them, to your original payment method. See Returns & refunds.