Help & legal
Delivery & import charges
Where we deliver, delivery costs and times in each currency, tracking, and import VAT and duties outside the UK.
Where we deliver
We dispatch from the United Kingdom to the countries below. Every parcel is sent with tracking, and the delivery cost is shown in your bag before you reach checkout. Prices and delivery costs are charged in the currency of your delivery country.
| Destination | Currency | Tracked delivery | Delivery time after dispatch |
|---|---|---|---|
| United Kingdom | GBP | £3.95 | 2–3 working days |
| Euro area: Austria, Belgium, Croatia, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Slovenia, Spain | EUR | €9 | 4–8 working days |
| Denmark | DKK | 69 kr. | 4–8 working days |
| Sweden | SEK | 99 kr | 4–8 working days |
| Norway | NOK | 109 kr | 5–9 working days |
| Switzerland | CHF | CHF 10 | 5–9 working days |
| United States | USD | $12 | 6–10 working days |
We aim to dispatch orders within 1–2 working days. Working days are Monday to Friday, excluding UK bank holidays. Delivery times are estimates from the carrier and can be longer at busy times or when a parcel is held at customs.
Tracking and address
- You receive a dispatch email with a tracking link.
- We deliver only to the address given at checkout and cannot change it after dispatch. Please check it carefully, including flat numbers and postcodes.
- If a parcel is returned to us as undeliverable, we will contact you to arrange re-delivery or a refund.
Import VAT, duties and fees outside the UK
Orders are shipped from the United Kingdom. For deliveries outside the UK, import VAT, customs duties and carrier handling fees may be charged by your country on delivery. They are not included in our prices and are paid by the recipient.
- European Union: import VAT is charged at your country’s rate. Since 1 July 2026 the EU also charges a temporary customs duty of €3 on low-value parcels (up to €150). Carriers usually add a handling fee for collecting these amounts.
- Norway and Switzerland: import VAT and any duty apply under local rules, collected by the carrier, often with a handling fee.
- United States: duties and fees depend on current US customs rules for goods shipped from the UK.
If you refuse a parcel because of import charges, it counts as a return under your right to cancel. We refund the price of the goods; import charges and fees already paid to your carrier or customs authority are a matter between you and them.
Questions about a delivery
Email support@celvaroni.com with your order number.